Need help with your policy?
We’re here to help! Whether you have a question about your cover, need your documents resent, or require support, our team is available to assist you.
We will try to contact you within one hour of receiving your query during business hours. If we receive your request outside our business hours, we will aim to resolve the issue as soon as possible on the next working day.
- 0118 321 8197
Had an accident? Here’s what to do.
If you’ve been involved in an accident, don’t worry, help is available.
Report your claim immediately
Please contact the insurer’s claims team as soon as possible:
AIG Claims Helpline:
📞 0345 266 0575
Available 24 hours a day, 7 days a week
Important!
- Do not admit liability
- Report the incident as soon as possible
- Early reporting helps resolve your claim faster
Make sure everyone is safe
Call the emergency services if anyone is injured.
Report the incident
Contact AIG using the number above, even for minor incidents or glass damage.
Take photos (if safe to do so)
- Damage to your vehicle
- Other vehicles involved
- The surrounding area
This can help speed up your claim.
Exchange details
- Your name
- Vehicle registration
- Insurer: AIG
- Other driver's details
- Witness details (if available)
Gather information
Try to note:
- Location of the incident
- Time and date
- Details of what happened
Why reporting quickly matters
Reporting your claim early helps:
- Speed up repairs
- Reduce overall costs
- Establish liability more quickly
- Get you back on the road sooner
Need help from us?
While claims are handled by the insurer, we’re here to support you.
- We can resend your documents
- Confirm your cover
- Help direct you to the right place
